Scope of This Policy

This policy applies to services provided by Utkal Codeworks, including:

A project-specific quotation or signed service agreement may contain additional cancellation or refund terms. If those terms conflict with this general policy, the signed project agreement will apply.

Project Confirmation and Advance Payment

A project is considered confirmed when you approve our quotation or proposal and pay the required advance.

The advance allows us to:

Paying an advance does not automatically make the entire amount non-refundable. Any refund will depend on the project stage, work already performed and costs already incurred.

How to Request a Cancellation

Please send your cancellation request in writing to utkalcodeworks@gmail.com.

Your request should include:

A phone call or WhatsApp message may help us discuss the situation, but we require written confirmation by email to formally process a cancellation.

The cancellation date will normally be the date we receive the written request.

Cancellation Before Work Begins

If you cancel before we have started any project work, committed development time or purchased a third-party service, you may be eligible for a full refund of the amount paid.

Any non-refundable payment-processing fees or third-party charges already incurred may be deducted.

If planning, research, consultation or project setup has already begun, the reasonable value of that completed work may also be deducted before calculating the refund.

Cancellation After Work Has Started

If you cancel after work has started, we will calculate the value of:

Any eligible refund will be based on the unused portion of the payment after deducting these amounts.

Where practical, we will provide a summary of the work completed and the deductions applied.

Cancellation After a Milestone Is Approved

Payments made for an approved or completed milestone are generally non-refundable.

Examples of project milestones may include:

If you request cancellation after approving a milestone, you remain responsible for that completed stage and any work already started for the next stage.

Completed or Delivered Projects

A refund will not normally be provided after:

A change of mind, change in business plan, loss of interest or decision not to use an approved deliverable does not make a completed service refundable.

This does not affect your right to ask us to correct a genuine error or incomplete deliverable covered by the approved project scope.

Custom Website and Software Projects

Custom websites and software are created specifically for each client. For this reason, completed work cannot usually be reused or resold.

If a custom-development project is cancelled:

We are not required to deliver unpaid work, incomplete internal files or tools owned by Utkal Codeworks.

Logo and Brand Identity Projects

Once initial logo concepts or brand materials have been prepared and delivered, the amount relating to that completed work is non-refundable.

If you cancel before the final design is completed, any refund will depend on:

A refund will not be provided only because a submitted concept does not match a preference that was not included in the original brief.

We will provide the agreed revisions before considering a design service incomplete.

Content-Writing Services

Payments for researched, drafted or delivered content are generally non-refundable for the completed portion of the work.

If a content project is cancelled before all articles or pages are prepared, you may be eligible for a refund of the unused portion after deducting:

Reasonable factual corrections and revisions will be handled according to the approved scope.

SEO and Google Business Profile Services

SEO and Google Business Profile services involve ongoing work and cannot guarantee a particular ranking, verification, number of leads or business result.

Payments are not refundable merely because:

If the service is cancelled, fees for work already completed remain payable. Any prepaid amount for work that has not started may be eligible for a partial refund.

Maintenance and Support Plans

Monthly maintenance or support fees cover reserved availability and the services included for that billing period.

You may cancel future maintenance by providing written notice before the next billing period.

Unless otherwise agreed:

If you have paid in advance for multiple months, the unused future months may be refundable unless a discounted fixed-term agreement states otherwise.

Domain, Hosting and Third-Party Purchases

Payments made for third-party products or services are generally non-refundable once purchased or activated.

These may include:

Any refund for a third-party service is subject to the provider’s own refund policy. Utkal Codeworks cannot guarantee that a third-party provider will approve a refund.

Client Delays and Inactive Projects

A project may be paused if we do not receive required:

A delay caused by missing client input does not qualify for a refund.

If there is no meaningful response for 30 days, the project may be marked as inactive and rescheduled according to our availability.

If inactivity continues for 60 days or more, we may close the project after reasonable notice. Restarting it may require a revised quotation, new timeline or restart fee.

Fees relating to completed work, reserved time and third-party purchases will remain non-refundable.

Delays by Utkal Codeworks

If we expect a significant delay, we will inform you and provide an updated estimated timeline.

A reasonable delay does not automatically qualify for a full refund, particularly when substantial work has already been completed.

If we are unable to continue or deliver a material part of the agreed service, we will discuss an appropriate solution, which may include:

Cancellation by Utkal Codeworks

We may cancel or suspend a project if:

Where reasonably possible, we will first provide notice and an opportunity to resolve the issue.

If we cancel without fault by the client, we will refund the unearned portion of any prepaid service fee after deducting completed work and unavoidable third-party costs.

Situations That Do Not Normally Qualify for a Refund

A refund will not normally be provided because:

This does not prevent you from reporting a genuine defect, billing error or failure to deliver the agreed service.

Service Problems and Corrections

If you believe the delivered work does not match the approved scope, please contact us with clear details of the issue.

We will review the concern and, where appropriate, may:

We should be given a reasonable opportunity to investigate and correct a genuine service problem before a refund is requested.

Refund Request Review

After receiving a complete refund request, we may review:

We aim to acknowledge a refund request within three working days and communicate a decision within 7–10 working days after receiving all required information.

Complex disputes may require additional time, but we will keep you informed.

Refund Method and Processing Time

Approved refunds will normally be returned using the original payment method or another mutually agreed method.

We aim to initiate an approved refund within 7–10 working days. Banks and payment providers may require additional time to reflect the amount in your account.

Payment-processing fees, bank charges and currency-conversion differences may not be refundable unless required by law.

Any applicable tax adjustment will be handled according to invoicing and tax requirements.

Chargebacks and Payment Disputes

If you believe a payment was incorrect, please contact us before raising a bank or payment-provider dispute.

We will make a reasonable effort to review the payment, project status and supporting records.

Submitting an unjustified chargeback after receiving or approving work may lead to suspension of services and recovery of unpaid amounts through lawful means.

Nothing in this section prevents you from using a legitimate legal or payment-provider remedy.

Statutory Rights

This policy does not remove or limit any consumer right, refund right or legal remedy that cannot be excluded under applicable Indian law.

If any part of this policy conflicts with a mandatory legal requirement, the applicable law will take priority.

Changes to This Policy

We may update this Refund and Cancellation Policy when our services, payment practices or legal obligations change.

The updated version will be published on this page with a revised effective date. Changes will not normally alter an existing signed agreement unless both parties agree or the change is required by law.

Contact Us

For cancellations, refund requests or questions about this policy, contact:

Please include your project name and invoice or quotation number so that we can review your request efficiently.